Achievable Goal Setting

Description:          
Learn how to implement short and long term goals with systems to stay
focused on the results, measure the progress and reward the success with
your team.

What you get will include:  

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$12.97    

Marketing Strategies

Description:         
This manual is the complete package of intentional marketing strategies to 
define the clients you want to be in business with, where to find them and
how to attract and retain them consistently.

The tools you will get:

• Exercise to determine your ideal client
• Marketing strategies to attract the ideal client
• Marketing tools and templates
• Systems to build referrals
• Strategies to build multi service long term relationships with clients

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$12.97    

Conflict Resolution

Description:         
Be prepared when conflict arises. Handle it appropriately by having guidelines
in place for the process your company uses when dealing with situations.
Learn positive steps to resolve issues and keep respect with the parties involved.

Here is what you will find:  

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$12.97    

Performance Measurement

Description:          
Measure the performance of your technicians with the salon's most
valuable asset, the client. You will be provided with a template of a service
expectation and the tools used to monitor it. From probation periods to performance
appraisal time this manual gives you the tools to monitor employee performance.

The tools you will get:

• The Standard of Service
• Tools to monitor the implementation of the Standard of Service
• Weekly success reports 
• Performance appraisal templates
• The client survey

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$19.97    

The Standard of Service

Description:         
This 12 step system implements the attitudes, behaviors and image
of a peak performer. Learn how to brand your salon or spa with consistent
quality service from all technicians in every salon visit.

This is some of what you will find:

• Step by step guide of a client visit
• Client consultation tools
• Retail system
• Scripts for effective communication
• Strategies to retain and sustain clients
• Templates to monitor the 12 step system

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$12.97    

Front Desk Training

Description:         
Turn your front desk into the business building center of your salon.
Train your front desk staff to see every interaction with the client as an
opportunity to heighten the client experience while creating sales.

Included are:

• The front desk job description
• Scripts, policies and procedures 
• Marketing templates
• Interview process
• Sales strategies to market the serviceable hours
• Templates to monitor and measure performance

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$19.97    

Recruiting With Confidence

Description:         
Know when someone is right for your business. With these
systems you will be provided with the tools to take you through
the interview process with confidence that you are hiring the right
person to fill your job description and to become an effective member of your team.


Here is what you will find:

• Exercise to identify the ideal candidate
• Templates of job descriptions for service providers
• A sample interview questionnaire
• The qualification process for new hires
• A sample pay structure
• Guidelines for setting employment expectations

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$19.97