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| > BusinessTraining |
Get Your Employees Performing Like The Boss Is Watching |
 $2397
 I have purchased the Salon Operating System and want to add this training for the price of $1900  |
This program is specifically for salon/spa owners that identify their business requires a unified team to reach new levels of success. Salons and spas do this by developing a brand. The brand defines the service expectations, attitude, characteristics and behaviors that define a peak performer in your company. Developing a brand creates a client experience that happens in each and every visit.
Once teams are trained to serve with the salon brand, owners monitor and measure employee performance through the businesses most valuable asset, the client. When clients are the accountability system for employee performance, owners gain the freedom of knowing how their employees perform when they are not there. Employees becoming accountable to those they serve rather than the boss. This shifts the boss/employee relationship to one where both are committed to creating the client experience, the salon brand. There is nothing more powerful than a team that works together for the goal of service.
Course Outline:
Session 1: Brand Development - Step 1 is to create the vision, mission and service commitment, this is your salon brand. Once developed you will put your brand into a step by step process called “The Standard Of Service”.
Session 2: Training – The next step is to put the Standard of Service into policies and procedures that will be used in training employees to implement your salon brand. When training is complete, measuring performance begins with a powerful tool designed to know for certain that your staff serve clients as they were trained to.
Session 3: Marketing Strategies – Successful marketing incorporates the salon brand as what sets you apart from your competitors and attracts the ideal client who see value in it! This type of intentional marketing happens organically. Learn to consistently attract your new ideal clients through your website, brochures and your most valuable asset, your existing client base. From the front desk to the technician, brand marketing strategies are imbedded into the client experience ensuring your team is an active business building resource.
Session 4: Qualifying and Performance Management – Now that the business has it’s brand, it is time to find employees who are candidates who are a fit with it. Learn how to attract, interview and hire employees that are ideal for your business. Then, set clear guidelines as to the performance expected right from the probation period and well into a permanent position. This gives prospects a clear roadmap as to how your company is committed to helping them become peak performers, excel in their careers and advance in your company.
Session 5: Pay structures and incentive programs – Put aside any misinterpretations as to how employees reach predetermined levels of pay and qualify for company incentives and reward programs based on the application of the Standard Of Service.
Session 6: Working With Your Team – Learn to lead with a few simple guidelines and discipline practices. In this session you will develop the mindset and learn the skills to help your team succeed. The beauty of using this system is that your team is completely accountable to the client experience allowing principles not personalities to be the guide in business.
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